First Impressions Last

The first part of the process is discussion ~ you tell us what you want, we listen and give you our best advice.  We are happy to meet you but it's not usually necessary, a phone call or two is often all it takes depending on the complexity of the job;  we have several customers for whom we've worked for several years and never met.

Once we know exactly what you want and how much you would prefer to do yourselves, we will calculate a price and send you either a quotation or an estimate.

The next step is to gather information and content. For bigger print tasks and websites we typically need photos and copy, and either you supply them or we do it for you. For logos and branding we need some general information about the services or products you offer. Once we've got everything together we brainstorm ideas, make a plan and start creating.

Design is what motivates us, we love doing it and we think we’re good at it. For us it isn’t simply about prettifying things ~ it’s about communication and function. Design can give your business a character in the same way clothes and hairstyles do for people, creating a unique identity that’s special to you. Design is a very powerful tool and should reflect and emphasise what your business is all about and the quality of the professional service you offer.

We are committed to match that professionalism and produce quality design and creative solutions that you will be proud of, and be confident that your target audience will respond to positively.

For print jobs and general branding we'll show you some layout sketches and for logos we'll send you a few digital ideas. For websites we occasionally create mock-up pages in Photoshop or more usually we start building the actual site in a non-public web-space and send you a link for your feedback. When we've got your approval we get on with the origination.

As much as we enjoy creating there's something special about completing; seeing the printed product or launching the website. But in some ways that's still just the beginning.

You need to know that we’re here for the long term, here when you need us and that we’ll respond quickly and efficiently to your requests. We pride ourselves on our dedication, responsiveness and reliability.

We’re very busy and most of the time we’re ‘spinning plates’, with several jobs on the go at the same time. But we’re always happy to pause what we’re doing to respond to an urgent request.

We don’t see ourselves as remote contractors, we prefer to be part of our client's team. We are responsive but we’re also proactive. Because we have our client’s interests at heart, we’re keen to offer advantageous suggestions; solutions that work and recommendations you can count on. Very often such advice is free of charge because after all your interests are ours too.

Whether you’re an individual, charity, small or large business, we can help you make a lasting impression and ensure every aspect your communications are clear, concise, and consistent.

If you think we can help you contact us now.